Apple announces hardware issues with its iPhone X and 13-inch MacBook Pro
- On Friday, Apple announced that two of its products — the iPhone X and the 13-inch MacBook Pro (non Touch Bar) — have known hardware issues.
- Apple said that some iPhone X screens do not respond or intermittently respond to touch.
- For the 13-inch MacBook Pro, Apple said some devices might have an issue that causes data loss or drive failure.
- Customers with eligible devices can have both issues fixed for free at an Apple retail store or with an Apple Authorized Service Provider.
On Friday, Apple announced that two of its products — the iPhone X and the 13-inch MacBook Pro (non Touch Bar) — have known hardware issues. Bloomberg first reported on these issues after being posted on Apple’s support pages on Friday.
- The screen, or part of the screen, does not respond or responds intermittently to a user’s touch.
- The screen reacts even when a user hasn’t touched it.
The company said users with eligible iPhone X devices can have their display modules replaced for free at one of its retail stores or an Apple Authorized Service Provider.
According to the Bloomberg report, iPhone X users had been complaining about touch issues online for months. Also, interestingly, the iPhone X was on the market for less than one year after being discontinued in September following the release of the iPhone XS and iPhone XR.
A similar touchscreen issue crept up in 2016 with the iPhone 6 Plus. To repair the problem back then, however, Apple charged it’s customers $149.
Apple also confirmed that its 13-inch MacBook Pro (non Touch Bar) sold between June 2017 and June 2018 might have an issue that causes data loss or drive failure.
The company said affected laptops could be serviced at one of its retail locations or an Apple Authorized Service Provider for free as well. To know if your MacBook Pro needs to be serviced, you’ll need to enter your device’s serial number on Apple’s support page.
Apple did not immediately respond to Business Insider’s request for comment.
Apple Launches SSD Service Program for 13-Inch Non-Touch Bar MacBook Pro Sold Between June 2017 and June 2018
Apple says that 13-inch MacBook Pro models with affected drives were sold between June 2017 and June 2018, and Apple will provide service for these drives free of charge.
MacBook Pro owners can submit their serial number on the page announcing the program to see if their machines are eligible for servicing. Apple recommends that affected machines be serviced as soon as possible to avoid loss of data.
13-inch MacBook Pro models with Touch Bar and older 13-inch MacBook Pro models are not affected.
Customers will need to visit an Apple retail location, an Apple Authorized Service Provider, or contact Apple Support for a mail-in repair. Apple says that all machines needing service should be backed up first, with the company outlining the repair steps:
Prior to service, it’s important to do a full back up of your data because your drive will be erased as part of the service process.
– A technician will run a utility to update your drive firmware which will take approximately one hour or less.
– Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
– After service, you will need to restore your data from a backup.
Apple also recommends having another device, such as an iPhone, available to view the Apple support article with details about restoring data from a backup since the Mac in question will not be able to access the internet until it is updated.
Apple says that files corrupted due to this issue will not be able to be restored, and any damage to the MacBook Pro that impairs the ability to service the drive will need to be addressed first, possibly at customer expense.
The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn’t extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.